NorthWestern Energy suspends service disconnections, closes facilities

NorthWestern Energy announced it will suspend service disconnections due to nonpayments “to help customers who may be financially impacted” as a result of the COVID-19 outbreak according to a press release.

The suspension primarily applies to residential customers and remains in effect until further closure

NorthWestern’s customer service centers and facilities will temporarily be closed to the public. Employees who serve walk-in customers have been assigned other duties.

The changes impact Montana, South Dakota and Nebraska customers as part of a company-wide plan to address safety and health implications of COVID-19 while providing energy service the release stated.

Travel restrictions have been implemented for NorthWestern employees and implementing work-from-home practices where possible. Access to all NorthWestern Energy critical facilities will be restricted to essential employees only. Employees who have traveled to areas impacted by coronavirus cases are notifying their supervisors. Employees are also notifying supervisors of all personal travel plans.

The company remains in regular, direct contact with local health officials and state emergency task forces in the three states.

“NorthWestern Energy is prepared and we will continue to provide you with reliable, safe energy service as we all work together through this,” said NorthWestern Energy President and CEO Bob Rowe.

“We are working to support all the communities we serve in the collective efforts to prevent the spread of the coronavirus. As stewards of critical infrastructure, providers of energy service and members of the communities we provide that service to, our priority is the health and safety of our employees and customers,” he said.

For billing questions call 888-467-2669 or visit northwesternenergy.com. Payment drop boxes are available outside of NorthWestern Energy Customer Service Centers.